Privacy Policy

1. Introduction

At Troshki-Proshki ("we", "our", or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and use our services.

2. Data Controller

Troshki-Proshki is the data controller responsible for your personal data. You can contact us at: [email protected]

3. Information We Collect

3.1 Personal Information

• Name and contact information when you reach out to us
• Email address when you subscribe to our newsletter or create an account
• Information you provide in contact forms or messages
• Professional information when you inquire about our services

3.2 Technical Information

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral source and search terms used

4. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver our services and fulfill contractual obligations
• To send you updates about our services (with your consent)
• To improve our website and user experience
• To comply with legal obligations
• To protect our legitimate business interests

5. Legal Basis for Processing

We process your data based on:

• Consent: When you agree to receive marketing communications
• Contract: When necessary to provide our services
• Legitimate Interest: For website analytics and business development
• Legal Obligation: When required by law

6. Cookies and Tracking

We use different types of cookies on our website:

• Essential Cookies: Necessary for basic website functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our website
• Marketing Cookies: Used to show you relevant advertisements

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings.

7. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service providers who help us operate our website and business
• Analytics providers (like Google Analytics) to understand website usage
• Legal authorities when required by law
• Business partners only with your explicit consent

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

9. Data Retention

We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Typically, we retain contact information for 3 years after last contact, and technical data for 2 years.

10. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at: [email protected]

11. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place to protect your data during such transfers.

12. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date below.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: www.troshki-proshki.com